At Denzil, we want you to feel confident with your purchase. If you’re not satisfied, you may request a return under the terms below.
Return Policy Overview
- Return Period: 30 days from delivery
- Return Method: By mail
- Return Shipping Cost: Customer responsibility
- Restocking Fee: None
- Currency: USD (United States Dollars)
Return Eligibility
To be eligible for a return:
- Item must be returned within 30 days of delivery
- Item must be unused, in original condition, and in original packaging
- Proof of purchase is required
How to Start a Return
- Email us at support@denzil.shop
- Provide your order number and reason for return
- We will send you return instructions
Important: Do not send items back without contacting us first.
Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping service, as we are not responsible for lost returns
Refunds
- Refunds are processed within 10 business days after approval
- Refunds are issued to the original payment method
- Original shipping costs (if any) are non-refundable
Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 24 hours of delivery
- Provide photos as proof
We will offer a replacement or full refund at no extra cost
Exchanges
We only replace items if they are:
- Defective
- Damaged
Cancellations
- Orders can be cancelled within 24 hours of purchase
- After that, orders may already be processed or shipped
Non-Returnable Items
- Final sale items
- Gift cards
- Used or damaged items not caused by us
